The other day, I received a personal note from Meg Whitman, CEO of eBay. She thoughtfully entitled it Net Neutrality and the eBay Community: A Call to Action:
As you know, I almost never reach out to you personally with a request to get involved in a debate in the U.S. Congress. However, today I feel I must.Right now, the telephone and cable companies in control of Internet access are trying to use their enormous political muscle to dramatically change the Internet. It might be hard to believe, but lawmakers in Washington are seriously debating whether consumers should be free to use the Internet as they want in the future.
The phone and cable companies now control more than 95% of all Internet access. These large corporations are spending millions of dollars to promote legislation that would allow them to divide the Internet into a two-tiered system.
The top tier would be a “Pay-to-Play” high-speed toll-road restricted to only the largest companies that can afford to pay high fees for preferential access to the Net.
The bottom tier — the slow lane — would be what is left for everyone else. If the fast lane is the information “super-highway,” the slow lane will operate more like a dirt road.
Today’s Internet is an incredible open marketplace for goods, services, information and ideas. We can’t give that up. A two-lane system will restrict innovation because start-ups and small companies — the companies that can’t afford the high fees — will be unable to succeed, and we’ll lose out on the jobs, creativity and inspiration that come with them.
The power belongs with Internet users, not the big phone and cable companies. Let’s use that power to send as many messages as possible to our elected officials in Washington. Please join me by clicking here right now to send a message to your representatives in Congress before it is too late. You can make the difference.
I dutifully typed my thoughts and hit [Reply]. For some reason, a message came back from Meg’s server that said: “Thank you for your response. Please don’t reply to this message - it is an automated response and your reply will not be received.”
Lest Meg think I don’t care enough about her worries to respond, I’m posting my letter. As I’m sure she’s one of my most faithful readers, she can soak it up right here in Email Battles.
Please. If you are not Meg Whitman of eBay, stop reading now. This is personal.
Hi Meg.
You forgot to mention the millions eBay, Google, Microsoft, Yahoo, et al, are forking out to buy politicians for net neutrality. No matter.Try as I might, I am really not sympathetic to the plight of a pack of spoiled zillionaires fighting another pack of spoiled zillionaires over who gets to chew on my bones.
If your cause is just, you can get the laws changed… once we see convincing evidence of abuse.
Until then, I would like to see the government keep its nose out of the Internet altogether. You see, Meg, unlike you, I think that once the government starts making new rules for the Internet it won’t be able to stop itself. First in line… the legislative Luddites’ favorite: sales tax. And it will go downhill from there.
Nope. It’s better to let the backboners try screwing things up themselves. If they overreach, they’ll trigger public outrage, followed by state and federal regs, followed by class action and trust-busting lawsuits. After all, that’s the American Way.
Moving on… I need to broach the truly serious problem in our relationship, Meg. It’s about the way you use email.
If you really want to make the world a better place, Meg, you’ll stop sending HTML-formatted messages with embedded links. By constantly HTMLing folks, you train them to expect it from you, which in turn, makes it easy for phishers and other scammers to send rip offs of your official letters, loaded with hidden evil links.
When your new policy says “eBay sends only plain text messages without clickable links”… you’ll train eBayers to reject anything else, depriving evildoers of their easiest trick.
That’s not too much to ask, is it Meg?
Oh. One last thing…
I’m up for brunch at the Red Crow on Sunday, as long as you promise to stop abusing our relationship by spamming me with your political causes.
See you Sunday,
BJ
That Meg. She can be so pushy.

16 comments
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August 4th, 2006 at 1:01 pm
Charles
What makes the Internet the world’s most important and influential medium to date? It’s the content, stupid.
While I don’t condone spamming, even if it’s for a reportedly good cause, I don’t think you quite understand how important it is to prevent the cable and phone companies from instituting a tiered Internet. If you think this is a skirmish between “a pack of spoiled zillionaires fighting another pack of spoiled zillionaires,” think again. This affects the ENTIRE Internet and anyone who uses it for anything.
As long as we have a neutral Internet, anyone can access any service provided on it. On a tiered Internet, those who provide content will have to pay DSL and cable companies (who, as Meg accurately stated, control access for about 95% of Internet users) for the privilege of reaching their customers. Since you appear to run this emailbattles.com site, you probably have access to its web stats. Go ahead and take a look at the section that tells you how many of your readers use which ISPs. I’m looking at the web stats for one of my sites right now and with the exception of AOL, cable and DSL companies comprise the entire “top 10″ list. How would you feel if all of these companies approached you and said, “You know, a large portion of your visitors come through us. Pay us a reasonable fee and we probably won’t block their access to your site.” If you say “no” to enough of them, you’ll probably find that your readership has shrunken to the point that it’s not worthwhile keeping the site up any longer.
I agree that legislating the Internet is bad. But the DSL and cable giants are actively spending millions of dollars to end and permanently kill net neutrality. If we can’t get a law in place that illegalizes tiered Internet extortion, we’ll soon find megacorporations like Comcast and Verizon controlling not just the people’s access to the Internet, but the content that’s delivered to them too.
August 4th, 2006 at 1:41 pm
BJ Gillette
RE: How would you feel if all of these companies approached you and said, “Pay us a reasonable fee and we probably won’t block their access to your site.”
Sorry, Charles, I think that’s a bigger whopper than those screeched by out-of-office politicians.
As I told Meg… If, or more likely, when, backbone providers start abusing their pricing freedom, our legislators will trip over themselves to take money from the richest injured parties in the USA, while keeping America safe from all those dirty old telcos and cable companies.
Until then, I’m willing to let the Internet continue as it has since its inception.
BTW: What made South Korea, Japan and other developed countries leapfrog the US in communications? It’s the regulation, stupid.
August 4th, 2006 at 2:25 pm
Tandy
Beware: I received the exact same email from Ms. Whitman, or, I thought I did. When I looked at the message’s HTML source code, I found that all of the links pointed to a non-ebay domain (unfortunately, I deleted the message, so I don’t remember what the domain was). Phishers have already cloned it, so DON’T CLICK THE LINKS.
August 4th, 2006 at 2:49 pm
BJ Gillette
Hi Tandy.
I sure hope Meg checks the comments when she reads my letter.
But you know how she is…
August 4th, 2006 at 8:16 pm
Marc Holt
Jeez BJ, how can you be so short-sighted…but then again you ARE an American. I live and work in an Asian country, and I am a Brit. I sit over here watching the arguments and counter-arguments over Net Neutrality and I can’t believe how stupid you all are. The fact is, the Internet can’t be controlled as the US Telcos would like. They can only control the US. But the rest of the world is a much BIGGER PLACE fellas. The Euros are setting up their own internet to challenge you. Others will follow, and soon you will be sidelined, just as you are getting marginalized in the world through your horrible ‘leadership’.
The fact is, we do want to see a free and open internet. Meg is right and you are wrong BJ. If she makes money off the internet, then she has a vested interest in keeping it free and open. What’s wrong with that?
What’s your vested interest? A piddling little rant that probably doesn’t make much more than the beer and peanuts you probably down on the couch as you come up with asinine ideas to write about.
August 4th, 2006 at 8:48 pm
BJ
Hi Mark.
Don’t drink, but I do like cashews. How kind of you to notice.
No dog in this fight, either… beyond knowing how politicians operate and how naive billionaire geeks can be when dealing with them.
Why on earth would a Brit living in Asia, both of which you note are building their own internets so they they don’t need us, care what self-marginalizing stupid Americans do with their silly little internet?
Try as I might, I am unable to find anything in your comment beyond insults, prejudice, and empty slogans. But that doesn’t make all Brits air headed, backward, or an embarrassment to all things Anglo-Saxon.
I’m thinking that this malady is tightly constrained.
August 5th, 2006 at 3:11 pm
Goodman
Marc,
Name-calling isn’t usually the best way to make a point… But you don’t have a point, do you?
Had you taken the time to digest this article before unleashing your id, you might have noted that BJ isn’t endorsing a tiered Internet. He’s suggesting that it might be prudent to hold off on legislating until there’s an actual problem to legislate against. Every new law has consequences, both intended and otherwise, so it’s best to wait until the scope of the issue is fully understood.
Too often, our representatives simply want to look like they’re doing something, and we end up with bad laws that we pay for for years to come.
I’m glad that I have British friends, or I might assume that all Brits were ignorant, predjudiced a**holes, like yourself.
Sure, calling you a name undermined my point, but it sure felt good.
August 6th, 2006 at 11:49 am
BJ
Hi Goodman.
Your reading comprehension would be an inspiration to those of Mark’s ilk… if they aspired to comprehension.
As Mark’s host, I refrained from describing my guest as a specific and odiferous part of the human anatomy (allthough I insist on spelling Mark’s name as it was likely printed on his birth certificate).
But it sure feels good seeing you do it.
August 8th, 2006 at 2:40 pm
Seth
wow, some stupid comments on here. Yeah, if you really think the big bad evil isp’s are gonna block your content, you really have been smoking the ganja a bit too much. That would be
A) Stupid
B) A Business Killer
C) Punishable by existing law
D) Covered in another provision of the TeleCom Reform act besides Net Neutrality.
And has anyone stopped to think about the “Tiered Internet” you keep complaining about? First, the tiers are what you have now, and faster. If they developed a new infrastructure for the bandwidth hogs and charged them extra to access that, so freaking what? They pay if they want and now they are off the other lane and free up bandwidth the rest can use. If you stay in the “slow lane” you are no worse off than you are now, in fact, you are probably better off since you no longer have to compete with the bandwidth hogs.
If NN passses, then you will only ever have that same single slow lane but you will also have to compete with the bandwidth hogs.
August 8th, 2006 at 5:38 pm
BJ Gillette
Hi Seth.
Once legislators taste Internet meat, they won’t stop till they’ve picked the corpse clean. Now that scares me.
September 2nd, 2006 at 8:11 am
DOC
But eBay rairly if EVER uses their email system to warn the members of the Scams and Fake Second Chance Offers!
September 2nd, 2006 at 1:39 pm
BJ
Hi Doc.
Who could trust it?
October 22nd, 2006 at 2:20 pm
MDH
BJ, your correct, Zillionaires will be unaffected by a tiered system and they all have hidden agenda’s somewhere. Its us little users who will be squeezed for for capitalistic greed. We shouldn’t waste our typing on Meg or Europeans who want to matter but just cant. We need to mobilize and write our congressmen and vote OUT the ones who vote agains the people. Our real enemies are corporate lobbiests. Fight for what is right!
November 5th, 2006 at 8:06 pm
Marc Holt
OK, BJ, I was a bit tough on you. But, you see, it was the flippant tone in your post that got up my nose on a bad hair day. Ignoring a problem, as you suggested, is not going to make it go away.
The fact is, the telcos are doing all they can to control our internet experience. That Meg cared enough to do something about it shows she is a better net citizen than those who want to bury their heads in the sand and pretend the problem is not there.
So what if Meg is a gazillionaire? She is another net citizen concerned enough to care about what happens…for all of us. And of course I care too. I make my living off the internet. I spend perhaps too much time surfing the internet finding websites like yours to read
My point was that unless we join together to fight for our web, we will only have ourselves to blame when it is controlled by big business.
January 18th, 2007 at 12:01 am
online auctions
Isn’t that weird how she never contacted you before and now suddenly she is asking for help? This is actually the way to help eBay and consequently her at the end. She does not care about the internet users. Like she has not other things to do in her life but suddenly she started caring for average people. Please!
February 1st, 2007 at 11:45 pm
online auctions
Total absurd! Heads up for http://www.oltiby.com