In one of those high-handed moves for which cellphone companies are famous, Cingular Wireless is about to ding you an extra five bucks a month for using an old phone.
Let’s see… 4.7 million old cellers times $5 equals… well… a whole lot of money. Most will either pay more or scurry in for a new phone. Come September, it’s a huge win-win for Cingular.
Cingular complains that a few sticks-in-the-mud are holding 3G back by clinging to 20 year-old phones (which likely makes the equipment two years older than most of Cingular’s salespeople and sixty years younger than the holdouts). Expect others to follow Cingular’s lead.
But what about the so-called holdouts? Picture a granny who just traded her double-decade nine-button behemoth for the latest feature-laden postage stamp. With the phone in her left hand, and a magnifying glass in her right, she punches the buttons with her nose. Every so often, she stumbles into some damnable feature, which forces her to shut the blasted thing off and start over again.
Don’t laugh. You’ll find your way to the downside of Life’s bell curve soon enough, where fancy menus are often inscrutable, little buttons are invisible, and Feature-Rich is a warning to Stay Away.
Nevertheless, if you’re a cell company like Cingular, the elderly come with their own feature set: Once you hook ‘em, they stay hooked. They’ll pay your monthly fee forever… on time… without beating up your bandwidth. And best of all, there will soon be zillions of them… the hair is starting to sprout from the lengthening noses of Baby Boomers.
You might think these facts are enough to trigger a race for simplified, featureless cell phones sporting huge, easy to read and press buttons.
Wrong.
Beyond hearing aid compatibility, current offerings from US providers seem to be aimed at kids.
Hearing Aid? Check the M Rating
Any owner can tell you that hearing aids don’t always play well with cellphones. That’s why the American National Standards Institute (ANSI) came up with its hearing aid compatibility standard. Phones with an M3 rating satisfy ANSI’s standard and those with an M4 rating exceed it. A phone that matches the M rating of your hearing aid should work for you. Just set your hearing aid to microphone-mode, then listen before you leap. Any cell store that won’t let you listen to a cellphone before signing up isn’t compatible with your need.
Although none of these phones offered by Verizon Wireless are otherwise elderly-friendly, they meet the M rating standards: Blackberry 7250, Kyocera KX1v, LG Migo VX1000, LG VX3300, LG VX4700, LG VX5200, LG VX8100, LG The V, Motorola E815, Motorola V276, Palm Treo 650, Samsung SCH-a630, Samsung SCH-a850, Samsung SCH-n330.
Cingular says LG CG300, LG C2000, LG CG300, Motorola V3, Nokia 6102h, Nokia 6061, Samsung ZX10 are rated M3, while Samsung D307 is rated M4.
Speed-Dial-Only Handsets
Those with few outbound calling needs, may want to consider speed-dial only handsets.

LG’s Migo VX1000 is designed for CDMA networks, like Sprint and Verizon. It has just four large speed-dial buttons and a 911 key. Hearing-impaired grandpas will appreciate its full-duplex speaker and vibrate mode. And wandering seniors will benefit from Verizon’s edition, with its built-in GPS (Granny Positioning System)… whether they know it or not. Sprint offers a similar Migo.
Firefly is a comparable product for GSM nets, like Cingular and T-Mobile. While Firefly does not include GPS, it does let you set up 20 speed-dial numbers and restrict incoming calls to those on your whitelist.
The Shape of Things To Come?
Kyocera’s TU KA-S was designed for the elderly from the ground up. It sports big, clearly labeled buttons, and an ON/OFF power switch. Its case is built for grippability, an important consideration for those suffering from arthritis, carpal tunnel or other maladies that suppress dexterity. No instruction manual is required, because it has no user-programmable features at all.

A hidden pleasure springs from this lack of electronic enhancement. Kyocera’s TU KA-S can listen for calls for up to 35 days on a single charge. On the other hand, chattering will cost you. After a four hour gabfest, you’ll be looking for a wall socket.
LG’s NS1000 is similarly configured.
Unfortunately, the TU KA-S is available only in Japan, and the NS1000 requires a Korean address… until somebody makes a ruckus.
Doing It The Hard Way.
After a fruitless search, I used magic markers to color-code Nokia’s Klingon keys for my octogenarian mother, then drew up a huge, matching graphic she could actually see.

Why don’t US providers offer a big button cellphone that uses 3G technology?
Perhaps it all comes down to age. The marketers haven’t been exposed to enough of it.

17 comments
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August 3rd, 2006 at 1:05 pm
f*phonez
I’m only 22, my eyesight is fine, and I’d still like to find a phone that’s easy to use. I don’t want to play games or watch TV on my phone, I just want make/take calls. Too much to ask?
August 3rd, 2006 at 4:37 pm
Frank
I’ll be 60 in October. This is a great idea. I’m on cable hispeed 5 mbps internet, no wired phone and a prepaid cell phone from Virgin Canada/Nokia. I make about 5 calls a month. I’m all for a simple to use, easy to see, inexpensive phone. There ought to be prepaid plans for people that rarely use their phones that don’t force you to build up hundreds of dollars of unused time.
Mark my words, after you’re 40, your vision will tank.
August 3rd, 2006 at 4:46 pm
BJ Gillette
@f*phonez:
By golly, f*phonez, sometimes it feels like it.
Angie worked her tail off looking for a simple cellphone version of POTS (Plain Old Telephones), and you can see what she came up with.
@Frank:
Its you, me, f*phonez, and half my office, Frank. The other half simply cannot breathe without their Treos.
IMHO, these fast track marketers are missing a nice opportunity in the slow lane.
August 4th, 2006 at 7:50 am
Mick
A couple of months ago I took up the task of finding a phone for my 73 year old father-in-law.
The problem I found was that the simple phones were also the low quality phones. We wanted to get him an entry level phone completely stripped of all the extra junk. He tried that for about a day, he couldn’t hear that damn thing, the text was tiny and the buttons were too small. Needless to say, the phone had to go.
So I went back, complaints in hand, and tested out everything in the Verizon store. I walked out with a Motorola e815, which is packed with about every feature a person could want. Upon purchase I had the phone neuterred, completely disabled all data and texting features. This way there would be no hidden/accidental charges.
He loves this phone. It’s loaded with features, that he doesn’t use, but it’s freakin’ loud and the buttons are huge. Surprisingly, he also gets a kick out of using the camera on the thing. Who woulda thunk?
FYI. If you’re going to get a phone for an old guy, make sure you get him a belt clip. Older fellas still think it’s cool to show off their cell.
August 4th, 2006 at 9:00 am
BJ Gillette
Hi Mick.
Great advice. I dug up a link for the e815 on Moto’s site.
Two obstacles would have caused us to overlook it:
To give you a feel for the e815, Moto thoughtfully posted 3 pix.
Here’s the feature set:
Any way to kill all those extra features?
August 4th, 2006 at 1:42 pm
Mick
The things I had disabled were at the carrier level, through Verizon Wireless. They are all related to data services that could cost extra cash. They are:
1. Texting- He doesn’t need it. It costs money and he probably couldn’t even begin to figure out how to do it.
2. Mobile Web- He’s never used the web, period. Why the heck should we pay more for him to do it on the go? Also, like texting, he wouldn’t have a clue how to use it.
3. Get It Now- For those of you who don’t know, this is Verizon’s pay-per-download service, for applications and games. He needs the phone for one thing, calling people. This stuff costs money. If he accidentally started downloading junk, it could cost me a fortune. And again, he wouldn’t know what to do with it.
4. Voice Mail- This one probably seems a bit extreme to some, but the thought of having to “fix” his phone all the time because it’s constantly beeping would drive me nuts. It would be a pain teaching him how to use voicemail and he probably wouldn’t do anything with it anyway. This one doesn’t save me any money, but it does save my sanity.
Those are all of the things I had disabled on his phone. We set the thing up with speed dials for everyone he might call and basically taught him how to send and end a call. The only other thing he wanted to know how to use on the phone was the camera, amazingly, he learned that one on his own.
I’m sure there are more things that could be disabled, but I was more concerned about the cost factor than anything else.
If I’m missing anything, it would be nice if someone else could jump in here.
August 4th, 2006 at 2:46 pm
BJ Gillette
Hi Mick.
People aren’t jumping in because, in this case, they have more questions than answers.
Angie’s first draft outlined the senior-cellphone she envisioned: Big numbers, no features. I told her that the market had to be bursting with them. Think Baby Boom Plus.
Angie’s response: “Show me.”
Unfortunately, I couldn’t… Not for distribution in the USA… yet
That’s why your idea for simplifying both phone and fee by disabling features at the provider is so exciting. You’re customizing the equipment to match the need.
Brilliant. Simply brilliant.
August 6th, 2006 at 11:18 am
Walter J. Ferstl
There’s a special cellphone for senior citizens coming to some european markets right now. It will be utilizing GSM networks and is being called “Katharina das Große”:
http://www.fitage.com/Startseite/1,0,0,1,1.html
Description in English here:
http://www.fitage.com/Katharina_das_Grosse_Handy_zum_Telefonieren_Englisch/26,0,0,1,1.html
At the moment, this phone is not yet being subsidized by any of the big network operators. Its price (recommended) without a contract will be 289 euros (something like 300+ US$).
Walter.
August 6th, 2006 at 12:10 pm
BJ
Hi Walter.
Unfortunately, our slick US marketers won’t pick up beauties like the Katharina till subscribers scream for them.
And those most likely to need such phones are among the least likely to complain, or even know the phones exist.
Sad, isn’t it?
August 10th, 2006 at 8:22 am
Simply
Also available in Europe:
http://www.engadget.com/2005/05/20/vodafone-simply-pics/
August 12th, 2006 at 12:14 am
Erika
http://www.gojitterbug.com/
What about these phones? They were also designed from the ground up for senior citizens, and it’ll be available in the US.
August 12th, 2006 at 12:42 am
BJ Gillette
Hi Erika.
Keywords: Will be available. The website didn’t exactly fill me with confidence that they actually will be available.
When jitterbugs are in production and shipping, please update this post.
August 21st, 2006 at 1:35 pm
Matt
I called Jitterbug today; the person I spoke with said they’d be available by mid-September. Unfortunately for us GSM-users, those Jitterbugs are CDMA-network so using them on Cingular/T-Mobile won’t happen… Rats.
December 26th, 2006 at 2:16 pm
Miguel
Coming late to this elderly cell phone party, I just got the LG Migo for my father. It works well, with large preprogrammed buttons, good speaker and loud.
I programmed him for his 4 best friends plus one for 911. The only problem with the phone is that when he grips it, he keeps turning the volume down to the point where the phone ring won’t be heard. There is no way to disable that feature so I’m taking the phone into my garage and with my trusty dremmel moto-tool, I’m grinding down the volume buttons. Problem solved.
February 12th, 2007 at 8:34 pm
Val
Miguel, Where did you get the phone? What carrier are you using?
Thanks.
Val
May 30th, 2007 at 2:10 pm
Diana
I am only 44, but have a genetic disorder affecting my hands, arms… so I need a large, heavy phone that doesn’t fold. I want big buttons and a large view screen. I don’t need games, music, downloads… .
And, I’m on a budget - I can’t spent more than $40 or so on a phone. I mean “It is a phone !!!” Why should I pay more for a phone ???
Wow, somebody is missing the boat here. Some company had better wake up and start making easy to use, sturdy and inexpensive phones if they want to bring in a huge group of new customers.
I love my old Nokia. It has some features I never used, but at least it is almost big enough for me to use easily. But, alas, CellularOne is slowly getting rid of their old cell phone towers in favor of a new type and soon I wont be able to use my old phone anymore.
And don’t even get me started on those cell phone plans - sheesh, my mortgage is only slightly higher than some of those plans.
January 17th, 2008 at 11:14 pm
GrumpyOldFart
Forget Jitterbug.
I was about to buy one, cost was irrelevant. Then I did some checking: googled “Jitterbug sucks” and “GreatCall problems” and similar. The complaints are incredible! best to stick with a REAL cellular service!!
I’m STILL searching for a “senior freindly” phone for our 80 year old folks.