Comments on: Cartridge World Bait and Switch? http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/ Spam, Security, Privacy, Spyware, Phishing & Viruses from the Front Lines. Thu, 28 Aug 2008 04:33:12 +0000 http://wordpress.org/?v=2.0.4 by: Tom W. http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-2182 Sat, 05 Jul 2008 20:21:04 +0000 http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-2182 It isn't just CW these days! This is a growth industry and the franchise offers are flying in many directions from a multitude of sources. The BIG GUYS practically give away the printers because the industry is centered around the sale of ink and toner. What with almost $4.00 a gallon gas prices that will cost consumers an average $575.00 a year more per vehicle we need to save money somewhere. The ink is the same and the toner is the same it's just that you are buying a refilled container or having your own refilled. Savings comes from not having to manufacture another container from that plastic which uses oil too! It's a GREEN industry we all need to use whither it be CW or any other! It isn’t just CW these days! This is a growth industry and the franchise offers are flying in many directions from a multitude of sources. The BIG GUYS practically give away the printers because the industry is centered around the sale of ink and toner. What with almost $4.00 a gallon gas prices that will cost consumers an average $575.00 a year more per vehicle we need to save money somewhere. The ink is the same and the toner is the same it’s just that you are buying a refilled container or having your own refilled. Savings comes from not having to manufacture another container from that plastic which uses oil too! It’s a GREEN industry we all need to use whither it be CW or any other!

]]> by: Steve http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-2148 Thu, 05 Jun 2008 02:11:21 +0000 http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-2148 Wow, what a thread, I am also a Cartridge World Franchisee. I would like to make 2 comments, firstly to any potential customers; This thread was started some 2 years ago, there have been many new techniques developed in that time, particularly for ink cartridges. Our ability to successfully refill cartridges is far greater now than before. The equipment available is constantly being upgraded, so our processes are always being upgraded. Secondly to those of you looking at a franchise opportunity, my best advice is to assess whatever opportunity you are looking at, at a local level. The key to your success will always remain predominantly with yourself, the franchise offers the system, YOU are the one that has to deliver it. Having said that your master franchisee can be a major hinderance to you if he/she is not prepared to provide the support you are entitled to, particularly in the early stages. Fortunately this can be identified very easily. Just ring a range of franchisees that are in your region to canvass their opinion. Set yourself some specific questions, try not to ask open ended questions. Beware of franchisees who complain about franchise fees. You know what the fees are before you sign up so don't be complaining about them at a later date. Your objective should be to identify if there is support from the master, and from the group, and is there money to be made. My final comment is that no matter what organisation you look at, you will find good and bad operators. Cartridge World today has over 1600 stores world wide. The franchise was started in 1997. Those statistics are proof that the system works. You do not grow to that size and remain in business if it does not work. Having said that, it is not perfect and clearly as evidenced by this thread, there are stores that need to alter their attitude or move on. There is also a failure rate. My personal view on returns is that it simply gives me the opportunity to demonstrate what customer service is really all about, and I know that the vast majority of franchisees in my area have the same attitude. Good luck and have a great day. Wow, what a thread, I am also a Cartridge World Franchisee. I would like to make 2 comments, firstly to any potential customers;
This thread was started some 2 years ago, there have been many new techniques developed in that time, particularly for ink cartridges. Our ability to successfully refill cartridges is far greater now than before. The equipment available is constantly being upgraded, so our processes are always being upgraded.
Secondly to those of you looking at a franchise opportunity, my best advice is to assess whatever opportunity you are looking at, at a local level. The key to your success will always remain predominantly with yourself, the franchise offers the system, YOU are the one that has to deliver it.
Having said that your master franchisee can be a major hinderance to you if he/she is not prepared to provide the support you are entitled to, particularly in the early stages.
Fortunately this can be identified very easily. Just ring a range of franchisees that are in your region to canvass their opinion. Set yourself some specific questions, try not to ask open ended questions.
Beware of franchisees who complain about franchise fees. You know what the fees are before you sign up so don’t be complaining about them at a later date. Your objective should be to identify if there is support from the master, and from the group, and is there money to be made.

My final comment is that no matter what organisation you look at, you will find good and bad operators. Cartridge World today has over 1600 stores world wide. The franchise was started in 1997. Those statistics are proof that the system works. You do not grow to that size and remain in business if it does not work.

Having said that, it is not perfect and clearly as evidenced by this thread, there are stores that need to alter their attitude or move on. There is also a failure rate. My personal view on returns is that it simply gives me the opportunity to demonstrate what customer service is really all about, and I know that the vast majority of franchisees in my area have the same attitude.
Good luck and have a great day.

]]> by: franchise seeker http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-2086 Mon, 28 Apr 2008 05:26:09 +0000 http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-2086 i am also considering buying a franchise in the toner and ink refill industry, ive noted in this forum and others people talking mostly about cartridge world, rapid refill world and 123 refills. cartridge world seems to have most of the locations, but im wondering if anyone has evaluated all these 3 companies in detail and has any suggestions about which franchise program is best. i hope to have some non-biased 3rd party replies. i am also considering buying a franchise in the toner and ink refill industry, ive noted in this forum and others people talking mostly about cartridge world, rapid refill world and 123 refills. cartridge world seems to have most of the locations, but im wondering if anyone has evaluated all these 3 companies in detail and has any suggestions about which franchise program is best. i hope to have some non-biased 3rd party replies.

]]> by: Corey Boehm http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-2075 Sun, 20 Apr 2008 16:57:30 +0000 http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-2075 Christy seems to know what they are talking about. Not all compatibles are made overseas though. In fact, our two main supplier of compatible cartridges are produced by them here in the great states. This being Arlington (which also supplies us with OEM cartridges), and Static Control (they carry a very limited amount of compats, mainly toners, but also our main supplier of toner replacement and remanufacturing supplies). And the fact of 3.5 lbs is very true. There is also another 3 1/2 fact: All of the ink and toner cartridges thrown away throughout the world in one year, if you linked them together, they would wrap around the world 3 1/2 times. One reason many people are not satisfied with Cartridge World refills on inkjet cartridges is this, some (not all) CW locations will put a "like" HP ink in a empty HP cartridges, or a "like" Lexmark ink in an empty Lexmark cartridges, and so on and so on. CW provides franchises with a chart of the exact ink to put into the cartridges, along with a specific amount. Some stores will say put a HP 57 ink into a HP 78 cartridge. Reasoning behinde this is the cost of the ink. Every single ink has a very slight tone to it. The cartridge is manufactured to deal with these certain tones of colors. In some cases, the stores that put in a lower cost "like" HP ink into a HP cartridge, the color won't be as "true" as the OEM. This is a very sad scenario. This leaves many customers unhappy. Proven fact is this, when someone buys OEM again and again, then they decide to give CW, or 123 Refills, or other similar stores a chance, they natually pay more attention to how many pages they get, the color difference, and the overall performace. Personally, I believe ALL CW locations should be evaluated by their master franchisers on a regular basis. My store, we personally do EVERYTHING "by the books". If a cartridge calls for a specific ink, we put that specific ink into it. Toners on the other hand, you really have no option but to put the exact toner that is reccommended. Personally, I have only come across a few toners that can be subsituted. That being a HP Q2612A/X and a C7115A/X black toner. As far as the "kill chips" go. If we can refill that toner cartridge, we can replace the chips as well. Personally I have a Samsung CLP-300N and a Samsung CLX-3160FN, both which take the CLP-300 series cartridges, which have the "kill chips" on them. I have found a way to bypass this, and is very simple. Both printers software provides the little meters on the computer. If you watch it closely and have it refilled right before it sends a messages saying your toner is running low, you will not need to replace the chip. The "kill chip" basically communicates with the printer, remembering the cartridge is either empty or almost there. Once you receive any type of warning that your cartridge is running low, the chip must be replaced. But anyways, the whole CW concept is amazing, and really has a lot of benefits to it. Not if only ALL CW locations would follow the exact scripts provided for them, CW would have a 0% return ratio. Christy seems to know what they are talking about. Not all compatibles are made overseas though. In fact, our two main supplier of compatible cartridges are produced by them here in the great states. This being Arlington (which also supplies us with OEM cartridges), and Static Control (they carry a very limited amount of compats, mainly toners, but also our main supplier of toner replacement and remanufacturing supplies). And the fact of 3.5 lbs is very true. There is also another 3 1/2 fact: All of the ink and toner cartridges thrown away throughout the world in one year, if you linked them together, they would wrap around the world 3 1/2 times. One reason many people are not satisfied with Cartridge World refills on inkjet cartridges is this, some (not all) CW locations will put a “like” HP ink in a empty HP cartridges, or a “like” Lexmark ink in an empty Lexmark cartridges, and so on and so on. CW provides franchises with a chart of the exact ink to put into the cartridges, along with a specific amount. Some stores will say put a HP 57 ink into a HP 78 cartridge. Reasoning behinde this is the cost of the ink. Every single ink has a very slight tone to it. The cartridge is manufactured to deal with these certain tones of colors. In some cases, the stores that put in a lower cost “like” HP ink into a HP cartridge, the color won’t be as “true” as the OEM. This is a very sad scenario. This leaves many customers unhappy. Proven fact is this, when someone buys OEM again and again, then they decide to give CW, or 123 Refills, or other similar stores a chance, they natually pay more attention to how many pages they get, the color difference, and the overall performace. Personally, I believe ALL CW locations should be evaluated by their master franchisers on a regular basis. My store, we personally do EVERYTHING “by the books”. If a cartridge calls for a specific ink, we put that specific ink into it. Toners on the other hand, you really have no option but to put the exact toner that is reccommended. Personally, I have only come across a few toners that can be subsituted. That being a HP Q2612A/X and a C7115A/X black toner. As far as the “kill chips” go. If we can refill that toner cartridge, we can replace the chips as well. Personally I have a Samsung CLP-300N and a Samsung CLX-3160FN, both which take the CLP-300 series cartridges, which have the “kill chips” on them. I have found a way to bypass this, and is very simple. Both printers software provides the little meters on the computer. If you watch it closely and have it refilled right before it sends a messages saying your toner is running low, you will not need to replace the chip. The “kill chip” basically communicates with the printer, remembering the cartridge is either empty or almost there. Once you receive any type of warning that your cartridge is running low, the chip must be replaced. But anyways, the whole CW concept is amazing, and really has a lot of benefits to it. Not if only ALL CW locations would follow the exact scripts provided for them, CW would have a 0% return ratio.

]]> by: Cristy http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-2064 Thu, 17 Apr 2008 00:10:34 +0000 http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-2064 I'd like to clarify the difference between a compatible cartridge (what the OM was sold) and a refilled cartridge. A compatible is usually made overseas, frequently in China, and typically uses lower overall quality plastics and components. The quality of the compatible varies, depending on the company producing it. Some CW stores do carry compatible cartridges, but generally speaking, the concept is about refilling actual Original Equipment Manufacturer (OEM) cartridges with high quality ink or toner that closely matches the OEM ink or toner. This was pointed out in an earlier response, as well. As with other tech, it takes over a year from a printer model's release before reliable after-market supplies (toner, electronic chips, replacement blades and other internal parts) become available. Few cartridges in use are a simple case of putting in more ink or toner now. Many have "kill chips" or chips that mate with the printer, or simply ones that need to be replaced before the cartridge can work again once it has become empty. Additionally, because it is not a simple matter of fill-'er-up -- every cartridge has unique aspects -- there has to be enough time to develop the techniques that will be used to remanufacture or refill a cartridge. A laser printer cartridge is an average of 3 1/2 lbs. Every time one of those is refilled, that's 3.5 lbs of solid waste that is *not* going into a landfill. In my opinion, that is significant. I’d like to clarify the difference between a compatible cartridge (what the OM was sold) and a refilled cartridge. A compatible is usually made overseas, frequently in China, and typically uses lower overall quality plastics and components. The quality of the compatible varies, depending on the company producing it. Some CW stores do carry compatible cartridges, but generally speaking, the concept is about refilling actual Original Equipment Manufacturer (OEM) cartridges with high quality ink or toner that closely matches the OEM ink or toner. This was pointed out in an earlier response, as well.

As with other tech, it takes over a year from a printer model’s release before reliable after-market supplies (toner, electronic chips, replacement blades and other internal parts) become available. Few cartridges in use are a simple case of putting in more ink or toner now. Many have “kill chips” or chips that mate with the printer, or simply ones that need to be replaced before the cartridge can work again once it has become empty. Additionally, because it is not a simple matter of fill-’er-up — every cartridge has unique aspects — there has to be enough time to develop the techniques that will be used to remanufacture or refill a cartridge.

A laser printer cartridge is an average of 3 1/2 lbs. Every time one of those is refilled, that’s 3.5 lbs of solid waste that is *not* going into a landfill. In my opinion, that is significant.

]]> by: Corey Boehm http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-2054 Sun, 13 Apr 2008 00:18:43 +0000 http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-2054 I read through all of these comments and I am quite shocked. We own a Cartridge World in DeLand, FL. We have been open since January now, and we have had 3 incidents happen. One being the print head on a HP 78 color cartridge fell off during packaging and was unnoticed, and the other was a chip did not successfully reset on an Epson ink cartridge. The thrid however was the customers fault. I told her to run a few test prints when she installs the new cartridge to basically get the ink flowing good. She printed a small paragraph of words. It was a little light. She then takes the cartridge out, shakes it up, then puts it back in the printer. It printed almost everything brown. She came in furious. She told me the whole situation and I explained to her that when she shook the cartridge, it contaminated the whole thing. She felt like a donkeys butt, but since we try to exceed any and all expectations, I took the cartridge from her, and traded her straight across and gave her a new one, after running a few test prints on it so it would be all ready to go. Just for that simple customer service, she went to work the next day, told her boss, now we supply them with ink and toner (FloMet of DeLand, FL), which makes up to be an average of $1,600 a month. As for these bad CW reviews I see, shamefully there are some bad seeds out there. For example there is a CW store 20 miles from us. In our first month we hit their monthly sales mark, and they have been open for 2 1/2 years. This month we have doubled over them in just our 4th month. They have a poor return rate because they are slow and unmotivated (they moved over here from Russia in 2000), and opened the doors and expected people to just come in, and I guess they are still waiting. My store is very active in several city and county functions, and members of a quite of few organizations. Not a single customer we have had hed can tell you a bad thing about us. Oh, and we CAN reman a HP C3909A or X. I read through all of these comments and I am quite shocked. We own a Cartridge World in DeLand, FL. We have been open since January now, and we have had 3 incidents happen. One being the print head on a HP 78 color cartridge fell off during packaging and was unnoticed, and the other was a chip did not successfully reset on an Epson ink cartridge. The thrid however was the customers fault. I told her to run a few test prints when she installs the new cartridge to basically get the ink flowing good. She printed a small paragraph of words. It was a little light. She then takes the cartridge out, shakes it up, then puts it back in the printer. It printed almost everything brown. She came in furious. She told me the whole situation and I explained to her that when she shook the cartridge, it contaminated the whole thing. She felt like a donkeys butt, but since we try to exceed any and all expectations, I took the cartridge from her, and traded her straight across and gave her a new one, after running a few test prints on it so it would be all ready to go. Just for that simple customer service, she went to work the next day, told her boss, now we supply them with ink and toner (FloMet of DeLand, FL), which makes up to be an average of $1,600 a month. As for these bad CW reviews I see, shamefully there are some bad seeds out there. For example there is a CW store 20 miles from us. In our first month we hit their monthly sales mark, and they have been open for 2 1/2 years. This month we have doubled over them in just our 4th month. They have a poor return rate because they are slow and unmotivated (they moved over here from Russia in 2000), and opened the doors and expected people to just come in, and I guess they are still waiting. My store is very active in several city and county functions, and members of a quite of few organizations. Not a single customer we have had hed can tell you a bad thing about us. Oh, and we CAN reman a HP C3909A or X.

]]> by: lawrence http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-2008 Sun, 17 Feb 2008 23:34:31 +0000 http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-2008 i agree that cw doesnt keep many models in stock. i live in venice, ca, and there are 3 cw stores within 20 min drive. i called all 3 of them and none of them could refill orprovide a remanufactured cartridge for my dell 1815. i called the 123 refills store in la and they had it in stock. so i agree it seems like cw franchisees are not as well prepared for new or difficult to find models. i can see how that would lead to confusion and customer dissatisfaction. i havent tried the 123 cartridge yet so i cant speak about the quality, but they did save me about $50 compared to buying from dell, and their servise was expeditious and knowledgeable. im still wating to hear back from 1 of the cw stores (they told me 2 weeks ago they would get back to me if they could get my cart in stock), the other 2 stores said its too "new" for them. note that this printer is over 1 year old! i agree that cw doesnt keep many models in stock. i live in venice, ca, and there are 3 cw stores within 20 min drive. i called all 3 of them and none of them could refill orprovide a remanufactured cartridge for my dell 1815. i called the 123 refills store in la and they had it in stock. so i agree it seems like cw franchisees are not as well prepared for new or difficult to find models. i can see how that would lead to confusion and customer dissatisfaction.

i havent tried the 123 cartridge yet so i cant speak about the quality, but they did save me about $50 compared to buying from dell, and their servise was expeditious and knowledgeable. im still wating to hear back from 1 of the cw stores (they told me 2 weeks ago they would get back to me if they could get my cart in stock), the other 2 stores said its too “new” for them. note that this printer is over 1 year old!

]]> by: seb http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-1989 Thu, 31 Jan 2008 03:44:10 +0000 http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-1989 i came across this thread by researching cartridge world online. i am an investor looking to open my own franchise, and im considering an inkjet and toner refill franchise such as cartridge world. in doing my research, i have determined that yes of course there are many quality issues in this industry, and some remanufacturers are better than others. i am sure that most cartridge world stores do a good job, but there is of course cases where problems may occur, so like the other person mentioned earlier on - talk to the store owner and they most likely care about your business and their reputation enough to make it right. however, the main complaint from the start of this article was "bait and switch", which although i disagree that what happened was a classic bait and switch, it speaks to the notion that cartridge world does not keep good stock levels for all cartridge types, and they "wait" for customers to bring in their empties, and many times they cant even remanufacture the empty if its not that popular and therefore they dont have filling / testing equipment. cartridge world is not bad, but they are not the best at what they do, even though they have so many stores. they are a "franchise" company, they dont really strike me as an ink/toner company. some of their competitors im evaluating include: Caboodle, 123 Refills, Rapid Refill. I like Rapid Refill and 123 Refills most at this point, but im still doing my research. It seems like a great industry, but who is the best long term partner to franchise with, the jury is still out. i came across this thread by researching cartridge world online. i am an investor looking to open my own franchise, and im considering an inkjet and toner refill franchise such as cartridge world. in doing my research, i have determined that yes of course there are many quality issues in this industry, and some remanufacturers are better than others. i am sure that most cartridge world stores do a good job, but there is of course cases where problems may occur, so like the other person mentioned earlier on - talk to the store owner and they most likely care about your business and their reputation enough to make it right.

however, the main complaint from the start of this article was “bait and switch”, which although i disagree that what happened was a classic bait and switch, it speaks to the notion that cartridge world does not keep good stock levels for all cartridge types, and they “wait” for customers to bring in their empties, and many times they cant even remanufacture the empty if its not that popular and therefore they dont have filling / testing equipment.

cartridge world is not bad, but they are not the best at what they do, even though they have so many stores. they are a “franchise” company, they dont really strike me as an ink/toner company.

some of their competitors im evaluating include: Caboodle, 123 Refills, Rapid Refill. I like Rapid Refill and 123 Refills most at this point, but im still doing my research. It seems like a great industry, but who is the best long term partner to franchise with, the jury is still out.

]]> by: Doug http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-1934 Sat, 10 Nov 2007 00:38:56 +0000 http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-1934 BJ - you should be ashamed of yourself for all your negative comments in your article, irregardless of the poor customer service you got; > Smells like a classic bait-and-switch. > one stupid employee, > a crooked franchisee,or, > an overly aggressive franchise training program. > bums who think so little of their fellow man. Such negativity and name calling without them being able to defend themselves. Thats so typical of journalists nowdays though. Quick with the pen but too lazy to go investigate further and actually have a conversation with your victoms. Yes victoms. You're totally tearing them down here with a one-way conversation. How do you think this is going to look to any readers? You don't give the other guy a chance. Personally, I can't stand that type of reporting! A stupid employee? What information about this employee did you personnally observe or test to determine the employee was "stupid"? Bums who think so little of their fellow man? Wow... pretty strong statement. Don't see the justification of this comment either! Let's just leave it that I'm a fellow small business owner probably much like the Cartridge World franchisee with a similar size of business; one owner trying to do the job of three employees, 2-4 lower end hourly employees, a rather large investment that includes most of my life savings, long work weeks that are typically 12 hour days, countless thoughts running wildly in the back of my mind about what to do next, don't forget this, but most of all "How do I imrove this or that"! With so much riding on making your business go and your family's livelihood riding on it's success, I can't believe anyone would jepardize that success with intentional poor customer service, cheating the public or scamming them somehow. Good relations are built on performance and trust and you build that up with positive results. Any formula that has the potential of the opposite should never be used, i.e., scams, cheats, bait and switch, or whatever dim word you choose to spin. I suspect the Cartridge World business owner is not far different than this. Consider that this is a huge undertaking by one person or family ... not some big corporation like Wal-Mart or Staples. The guy has probably poured his guts into this business and would probably do whatever it takes to ease your pain and accomodate your needs. For you to go off with these wild accusations of stupidity and name calling is far more disturbing to me. OK, there were some mistakes made by some of these people. That one mistake though doesn't mean that all of the 1300 + stores, including this one, are bad stores! I've had a bad experience at many different places but have also had far more good experiences at those some places; Hotels, Airlines, grocery store, Post Office, my dog, etc... Thank god I didn't condem them after one bad experience though or I may have missed out on Many, Many great experiences. God didn't make everyone perfect. Hopefully you can be a little less negative in the future ... try to find the positive in each experience. Believe me, I struggle daily with this but I am trying to be more positive and jovial. Life's to short BJ. BJ - you should be ashamed of yourself for all your negative comments in your article, irregardless of the poor customer service you got;

> Smells like a classic bait-and-switch.
> one stupid employee,
> a crooked franchisee,or,
> an overly aggressive franchise training program.
> bums who think so little of their fellow man.

Such negativity and name calling without them being able to defend themselves. Thats so typical of journalists nowdays though. Quick with the pen but too lazy to go investigate further and actually have a conversation with your victoms. Yes victoms. You’re totally tearing them down here with a one-way conversation. How do you think this is going to look to any readers? You don’t give the other guy a chance. Personally, I can’t stand that type of reporting!

A stupid employee? What information about this employee did you personnally observe or test to determine the employee was “stupid”?

Bums who think so little of their fellow man? Wow… pretty strong statement. Don’t see the justification of this comment either!

Let’s just leave it that I’m a fellow small business owner probably much like the Cartridge World franchisee with a similar size of business; one owner trying to do the job of three employees, 2-4 lower end hourly employees, a rather large investment that includes most of my life savings, long work weeks that are typically 12 hour days, countless thoughts running wildly in the back of my mind about what to do next, don’t forget this, but most of all “How do I imrove this or that”! With so much riding on making your business go and your family’s livelihood riding on it’s success, I can’t believe anyone would jepardize that success with intentional poor customer service, cheating the public or scamming them somehow. Good relations are built on performance and trust and you build that up with positive results. Any formula that has the potential of the opposite should never be used, i.e., scams, cheats, bait and switch, or whatever dim word you choose to spin. I suspect the Cartridge World business owner is not far different than this. Consider that this is a huge undertaking by one person or family … not some big corporation like Wal-Mart or Staples. The guy has probably poured his guts into this business and would probably do whatever it takes to ease your pain and accomodate your needs. For you to go off with these wild accusations of stupidity and name calling is far more disturbing to me.

OK, there were some mistakes made by some of these people. That one mistake though doesn’t mean that all of the 1300 + stores, including this one, are bad stores! I’ve had a bad experience at many different places but have also had far more good experiences at those some places; Hotels, Airlines, grocery store, Post Office, my dog, etc… Thank god I didn’t condem them after one bad experience though or I may have missed out on Many, Many great experiences.

God didn’t make everyone perfect. Hopefully you can be a little less negative in the future … try to find the positive in each experience. Believe me, I struggle daily with this but I am trying to be more positive and jovial. Life’s to short BJ.

]]> by: Another Mary http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-1792 Thu, 12 Jul 2007 18:54:13 +0000 http://www.emailbattles.com/2006/07/19/cartridge-world-bait-and-switch/#comment-1792 I couldn't hang with all of these comments but I did want to state that I have used Cartridge World for about 2 years now spending an average of approximately $500 per month for our company. This has saved us over half when compared to the price for new cartridges. We've had minor issues once or twice but Cartridge World has always rectified immediately and to our satisfaction. When deciding to use Cartridge World, their guarantee sold us. Just like everything else: nothing is perfect. One has to wonder what HP and others actually do with the ink cartridges they recycle. Read a box: "This newly manufactured product may contain parts and materials recovered from the HP Printing Supplies Return & Recycling Program". So, it's only ok if HP does the refilling? Not in our book! I couldn’t hang with all of these comments but I did want to state that I have used Cartridge World for about 2 years now spending an average of approximately $500 per month for our company. This has saved us over half when compared to the price for new cartridges. We’ve had minor issues once or twice but Cartridge World has always rectified immediately and to our satisfaction. When deciding to use Cartridge World, their guarantee sold us. Just like everything else: nothing is perfect. One has to wonder what HP and others actually do with the ink cartridges they recycle. Read a box: “This newly manufactured product may contain parts and materials recovered from the HP Printing Supplies Return & Recycling Program”. So, it’s only ok if HP does the refilling? Not in our book!

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