Comments on: How Go Daddy Lost A Longtime Customer To A Phisher http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/ Spam, Security, Privacy, Spyware, Phishing & Viruses from the Front Lines. Tue, 16 Mar 2010 14:22:04 +0000 http://wordpress.org/?v=2.0.4 by: The Host Guru » Blog Archive » Domain Suspension - From Godaddy to Nodaddy in 52 seconds http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-1679 Sun, 04 Feb 2007 05:43:21 +0000 http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-1679 [...] Recently there was a huge controversy around Godaddy suspending the seclists.org domain run by Fyodor (creators of things like nmap, etc.). The domain was suspended because one of its mailing list members had posted some MySpace username/passwords to the list. Apparently Godaddy called Fydor and gave him exactly one minute before they suspended his domain, you can read the story here. This caused a huge outcry in the security community who I guess was completely obvilvious to what everyone in the domain/web hosting industry has known for a long while, don’t register through Godaddy. Godaddy has been infamous for suspending domains and actually uses it as a source of revenue (they charge you money to get the domain unsuspended) and this is not the first time this “policy” has caused outcry. On January 9th Godaddy took Nectartech datacenter offline by suspending their domain because one of their customers servers had a phishing site (which goes to show their abuse team is a bunch of morons). [...] […] Recently there was a huge controversy around Godaddy suspending the seclists.org domain run by Fyodor (creators of things like nmap, etc.). The domain was suspended because one of its mailing list members had posted some MySpace username/passwords to the list. Apparently Godaddy called Fydor and gave him exactly one minute before they suspended his domain, you can read the story here. This caused a huge outcry in the security community who I guess was completely obvilvious to what everyone in the domain/web hosting industry has known for a long while, don’t register through Godaddy. Godaddy has been infamous for suspending domains and actually uses it as a source of revenue (they charge you money to get the domain unsuspended) and this is not the first time this “policy” has caused outcry. On January 9th Godaddy took Nectartech datacenter offline by suspending their domain because one of their customers servers had a phishing site (which goes to show their abuse team is a bunch of morons). […]

]]> by: BJ Gillette http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-1223 Mon, 24 Jul 2006 23:14:56 +0000 http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-1223 Hi moof. If that's true, shame on GoD. Hi moof.
If that’s true, shame on GoD.

]]> by: moof http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-1221 Mon, 24 Jul 2006 22:38:37 +0000 http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-1221 I used to work at godaddy, and ca say that the tech person did exactly what they are told to do. They screen the calls like that because their supervisors do not want to take them. So, they basically try to help you themselves (also, they arn't given phone numbers for the abuse department, so they have no way of redirecting situations like this, except via email) I just wanted to say, even though this rep's customer service skills may leave something to be desired... it's exactly how godaddy trained them to respond. I'm sure the rep was promptly fired regardless... I used to work at godaddy, and ca say that the tech person did exactly what they are told to do. They screen the calls like that because their supervisors do not want to take them. So, they basically try to help you themselves (also, they arn’t given phone numbers for the abuse department, so they have no way of redirecting situations like this, except via email) I just wanted to say, even though this rep’s customer service skills may leave something to be desired… it’s exactly how godaddy trained them to respond. I’m sure the rep was promptly fired regardless…

]]> by: BJ Gillette http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-421 Sat, 28 Jan 2006 00:12:18 +0000 http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-421 @Shel. re: Update. Thanks for your eagle eyes. Nick told us he was switching, but we simply overlooked the update. @Shel. re: Update. Thanks for your eagle eyes. Nick told us he was switching, but we simply overlooked the update.

]]> by: Shel http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-420 Fri, 27 Jan 2006 12:20:14 +0000 http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-420 Oh yeah, and your "update": you haven't noticed by now that nectartech did change registrars? Looks like about the 20th. Oh yeah, and your “update”: you haven’t noticed by now that nectartech did change registrars? Looks like about the 20th.

]]> by: Shel http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-419 Fri, 27 Jan 2006 12:16:35 +0000 http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-419 No sympathy from me for the attitude. GoDaddy screwed up, no doubt, because if a department is 24/7 then the customer service people should know this. I can understand the csr's reaction, though, after being abused by that perkel guy, who clearly wasn't getting it through his head (and what kind of company lets someone like this do their dirty work anyway?). No sympathy from me for the attitude. GoDaddy screwed up, no doubt, because if a department is 24/7 then the customer service people should know this. I can understand the csr’s reaction, though, after being abused by that perkel guy, who clearly wasn’t getting it through his head (and what kind of company lets someone like this do their dirty work anyway?).

]]> by: Reader http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-418 Sun, 22 Jan 2006 18:42:56 +0000 http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-418 Nectartech... Where to begin. They were a customer of OptiGate Networks. Biggest Spam-For-Hire customers. Nick's story doesn't add up. While I don't like GoDaddy for they mail and DNS software, they don't deserve this kind of publicity when it's just Nick trying to save his ass. Nick, you know you host "shady" people, and you know that your money is the same as OptiGate's Dirty. Look where OptiGate is now. Don't make the same mistake. Clean up your act services. Nectartech… Where to begin. They were a customer of OptiGate Networks. Biggest Spam-For-Hire customers. Nick’s story doesn’t add up. While I don’t like GoDaddy for they mail and DNS software, they don’t deserve this kind of publicity when it’s just Nick trying to save his ass. Nick, you know you host “shady” people, and you know that your money is the same as OptiGate’s Dirty. Look where OptiGate is now. Don’t make the same mistake. Clean up your act services.

]]> by: Tia W. http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-417 Sat, 21 Jan 2006 03:57:03 +0000 http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-417 Man, I'm glad I'm the only one with hands here because now I can paste to you guys what I found in a simple internet search about NectarTECH.com. For a short cut, go here: http://www.google.com/search?hl=en&lr=&sa=G&q=%22NectarTECH.com%22 . You might have to look through a few pages, but it's there....<br> <br> Basically, the real emergency was that their porn websites were down and nobody could buy. <br> <br> Yes I heard both mp3's and I sympathized with the guy....until about the 10th time he said "This is an emergency!" Then I got an annoyed feeling in the pit of my stomach that this guy was trying to stall and pressure the sales rep; when something more was behind it. <br> <br> Ever notice that the guy says he's a "friend" of the owner. Like who in their rightful minds would allow their friend to call in on the behalf of their company?<br> <br> Anyhow, even though I don't agree with some of GoDaddy's spam policies, they didn't deserve the crap this guy has done to them. He basically retaliated because GoDaddy didn't provide access to their porn sites quicker when all he had to do was follow basic instructions in an email. <br> <br> Tia Man, I’m glad I’m the only one with hands here because now I can paste to you guys what I found in a simple internet search about NectarTECH.com. For a short cut, go here: http://www.google.com/search?hl=en&lr=&sa=G&q=%22NectarTECH.com%22 . You might have to look through a few pages, but it’s there….

Basically, the real emergency was that their porn websites were down and nobody could buy.

Yes I heard both mp3’s and I sympathized with the guy….until about the 10th time he said “This is an emergency!” Then I got an annoyed feeling in the pit of my stomach that this guy was trying to stall and pressure the sales rep; when something more was behind it.

Ever notice that the guy says he’s a “friend” of the owner. Like who in their rightful minds would allow their friend to call in on the behalf of their company?

Anyhow, even though I don’t agree with some of GoDaddy’s spam policies, they didn’t deserve the crap this guy has done to them. He basically retaliated because GoDaddy didn’t provide access to their porn sites quicker when all he had to do was follow basic instructions in an email.

Tia

]]> by: someone http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-416 Wed, 18 Jan 2006 10:45:42 +0000 http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-416 well<br> when they say 24/7 support and u have big users on hand..u should support him 24/7....and i agree that he should give it in writing via email. confusing but i think it should have been taken care quickly and they should have abbuse dept 24/7 avilable then well
when they say 24/7 support and u have big users on hand..u should support him 24/7….and i agree that he should give it in writing via email. confusing but i think it should have been taken care quickly and they should have abbuse dept 24/7 avilable then

]]> by: BJ Gillette http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-415 Wed, 18 Jan 2006 07:58:04 +0000 http://www.emailbattles.com/2006/01/18/phish_aacgebeeje_hc/#comment-415 @Mark. You must have been that fly on the wall when I told Elizabeth Driscoll, "Somebody in tech support needs to get their fanny spanked."<br> <br> As for GoDSAD's hours, she insisted that they *are* there 24/7/365.<br> <br> Elizabeth agrees that both are serious matters, and says they will be dealt with internally. Email Battles hopes to break the story when that occurs. @Mark. You must have been that fly on the wall when I told Elizabeth Driscoll, “Somebody in tech support needs to get their fanny spanked.”

As for GoDSAD’s hours, she insisted that they *are* there 24/7/365.

Elizabeth agrees that both are serious matters, and says they will be dealt with internally. Email Battles hopes to break the story when that occurs.

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